Stop in for a cup of coffee
Getting your insurance to talk to theirs might yield better results but hopefully doesn't have to come to that. How much damage to your rig?
Minor, mostly cosmetic on the rear bumper, but I have also noticed that it bent my exhaust pipes... I just had a new hanger installed in September and it looks like one of the pipes is hanging low and a hanger may be broken and the pipes are not centered in the cutouts of the rear bumper now...
I had to go to the chiropractor to get an adjustment and should get one more...
My brother tells me that to repaint the rear bumper will cost $500 for removal, paint and materials, and reinstall...
He knows what he's doing, he worked in body shops for 12 years, worked at a paint manufacturer as a color matcher for many years, and also been an adjuster for 12 years... He has estimated damages on some of my other cars when they were in accidents better from just a picture than some of the adjusters that came out to look in person...
He currently is with Allstate and overseas about 25 body shops and helps them keep their ratings up so they can stay on the list of approved repair shops...