Wow! I can't believe it has been over a year. I tried working with the business owner - to no avail. I just couldn't get him to do things to get his business to start making money. I also was unable to get him to start working on my car - until the middle of January when I threatened to reveal to his customers why progress on their babies wasn't meeting expectations (while working with him I - through efforts to ensure each project had an identity and an owner - developed a spreadsheet with full contact information on each client). So, he promised to resume work on my Duster on February 1st. I decided to give him a couple of days to get the car moved to the "body shop" and visited his shop on February 15th to find his crew was actually working on my car.