I go in for tire repair and the man asks about my windshield wipers....?

maybe he was just being proactive because the weather has been so rainy lately and everybody that's come in has been in the: can i get a set of wipers too? when they're checking out.

so his thinking was if i ask now i won't have to reopen the ticket and go get the wipers and hand off to the tech and keep this dude here longer than needed.

or he was upselling to get that sweet 2.5% on the monthly check...