Stop in for a cup of coffee

I hate dealing with companies.. ordered some parts for my trans since it's out and the endplay was too much.. place (Transmissionpartsusa.com) sends me the ******* input/output thrust washer when i ordered the shim that goes under the washer.. no shim....
Called 4 times.. emailed... can't get ahold of anyone.. so now i wait... can't find a place that sells that shim other than them so far either..