My 2 cents. Rather than getting stressed out and loading weapons, communicate with them as you say that you're doing and get a better explanation that you completely understand. You admittedly don't understand engines, so you should do your due diligence to find out exactly what "blockage" is referring to and what caused the problem with the head. Emails are great because that's a document but actually being face to face for the explanation considering the money spent is imperative.