Stop in for a cup of coffee

Me: your SSO implementation broke my access to enterprise HR and training services

IT: let's wait 24 hours to respond to your trouble ticket ... then spend a day trying to make it your fault

ME: sends note to HR inbox. Portal access is broken, need to get this thing submitted ASAP...

HR: Let's ignore his request for 24 hours because he should be using the portal

Me: send increasingly more aggravated emails, now with multiple people on the CC line

IT : let us access your computer and fiddle-**** for a day, then quit, stating "we have to research this"

HR: sorry we ignored you... send a note to this email and explain your portal challenge and ask that they open trouble ticket

Dept HR: We opened a ticket... please fill this form out and submit through the HR portal

- ticket closed
- take our survey

Me: extra dry, dirty. 2 olives