Good call Mike... at first they made us try and rebuild the rack before we could replace one. Then when that idea failed the rack replacement was automatic. I had a guy with a 350 GMC van with yep a quadrajet on it come in that hated dealerships because of the shop rate. He had the van to several independents and spent a small fortune and couldn't get any power out of the van. After I removed the bird's nest from the snorkel of the air cleaner for free...I couldn't get rid of him! LOL true story. I won a best in zone service manager contest based upon warranty claims customer mail in service surveys. The prize was a trip to Switzerland. When the owners realized I had it won they changed the name on the contest from mine to their moms...she was part owner so she won the contest. That was my last day!