Front end rebuild 1972 Duster

I made a call to PST to make an order.
It seems that since Covid sent so many people to a "work from home" business model, that situation still exists for some companies.
I got a guy that had the TV on in the background drowning out a portion of what he said. I asked him if he had an angry person in his office and he said, no, that is just the TV.
That isn't professional, man.
I had to ask what was included in the kit, he rambled off the parts as if he were annoyed that I asked.
I mentioned the FABO/FBBO 10% discount, it came up at about a 3% difference. I caught it, he didn't.
The whole conversation, he seemed distracted. The TV should not be on if you're working.
I got the rebuild kit with rubber components, not the urethane. I did order urethane strut rod bushings though. I have them in the Charger and they work well.
I had to ask the guy how long to expect delivery. Maybe a week?
I know that PST is a sponsor but this guy on the phone wasn't professional at all. I've bought from this company before and have been happy with their products but a sales rep like this guy reflects poorly on their image.