Getting fed up...

Watch out for Rock Auto; I ordered a water pump, received the correct part number on the box, but the wrong water pump inside the box. There was no way to contact a human being so I could explain, arranging an exchange or return all had to be done online, with no place to describe the actual problem. I was offered a full refund for the part, but would have to eat the shipping to return. Their mistake! I put the water pump on a shelf and haven't bought from Rock Auto since then.
Yup, yesterday I received L & R rear calipers for my '07 Ram. Right one was good and so was the other right one in the left side box. Piss me off. 'Gotta get back on line tomorrow to straighten it out. I always thought that they included a shipping label?