Lost one of my dogs

I thought I would share this conversation I had with the vet clinic yesterday. Good for a laugh, if not anything.

*ring-ring*
"How may I help you?"
"My dog died last night and I was wondering if you could connect me with someone who could take his body for cremation."
"Oh, I see. Were you looking to surrender him or just have him boarded?"
"He's dead."
Long pause.......

She was obviously upset after that, so I'm not making fun of her, but is it so hard to just listen to what people are saying when you talk to them?