I wished it worked that easy all the time. The past couple weeks, my two packages one 7lbs and the other 17lbs have been on a USPS adventure. According to my USPS tracker one made its way from Arizona to Kansas City the mail Hub and then to Topeka my area distribution center and sat for the next six days. My Florida package also went through Kansas Cit to Topeka and then sent we don't know to Springfield. Mo. I went to my local post office and got little to no help. I called the national post office customer care team, and they just made a report and offered no suggestions. Finally, after being told, I couldn't go to the distribution center I went anyway they have a mail and package drop off window. I explain my package problem and a supervisor was called he took my tracking numbers and pulled up the scanned pictures of the boxes where and when they were last scanned. The box we thought that was in Topeka was actually in Kansas City. The other package was in Springfield. He sent a message to his counterpart at those two locations. They will find the package and manually place them in the right bin to sent to my post office. Finally some progress. A few hours later I was informed both packages were on their way. Like many of you know no one takes better of care of you then you. At times we just have to take charge and get it done.