I ordered a new bezel from PG this past summer, when I received it, it was actually beautiful, I was really impressed, EXCEPT for a tiny flaw in the woodgrain. Long story short, I was able to return it for a full refund with no problems. Sorry to hear that you had an issue with returning yours.
How about the clips on the back, are there pockets already made ready for clips? Ive read some horror stories about people having problems with attaching clips to the backs of new panels.