Stop in for a cup of coffee

So in theory today was the big day to remove wound dressing from surgery. One week post op check up. The staff has totally isolated themselves from the patient. Everything is automated but my appt today was with a real person. I get there 15 mins early as requested noting that if I am late or no show there is a reschedule fee etc. at thirty minutes beyond my appt time I ask the lady at reception how backed up they are? Keep in mind my appt is at 1000hrs, they open at 0900. She explains there is 3 patients ahead of me already taken back and another one ahead of me in lobby? WTF! I politely explained my appt time was thirty minutes prior, she shrugged and apologized very politely. I then went on to explain to her in the flat monotone that signals I am keeping my composure grudgingly that in fact my time had value as well. I declined the reschedule attempt and told her to tell them I was doing great no issues. If I wanted this kind of patient care I would have went to the VA.
Rant over
I did that once years ago when dr always had you return to pull stitches. Was near an hour past on an early appointment when they finally told me the Dr hadn't even shown up to the office yet. :wtf: They wanted me to reschedule. I told them not happening, left and had the Mrs do it.
This surgery there was nothing to follow up on for the incision. He stitched internally and glued outside. No dressing or anything. When you go in his practice there is a board up showing each person and if they are on time or how long the wait is expected. I understand if someone you are seeing gets called into an emergency. Or if it's late in the day start times can creep. But early morning there's really not much excuse.