Ebay dilemma...HELP!

If the buyer paid via paypal and files a complaint, paypal will require you to refund $$$. They will also require buyer to return the item to you.

Email seller for more specifics on what "totally destroyed" means. See if he/she wants to return item to you for a refund or maybe offer a partial refund and buyer keep the panel.

If this is a metal panel, I can't imagine what could have happened to it. Sounds like you had it securely packaged.

Good Luck