Incompetence Rant

My older son in Dallas, Texas, took his car in to the dealership for servicing. They placed some sort of numbered cone with a magnetic base on his roof for tracking it while in the shop. Once done, they run his car through their automated car wash - yep, without removing the cone.

Dragged it all the way down the roof. Told him his car was ready and didn't say a blasted word about the gouge. Luckily, he saw it and jumped their case. Now, they are providing a rental car for the whole week while they repaint his roof.