Wow! That is customer service! I have heard great things about Ross from others and have had excellent service from him too. Nice to see that he takes his product development serious and doesn't push it back on us customers (you must be doing it wrong....etc.).
I will miss my install goal date of Labor Day. Still trying to coordinate lift-time. I'm hoping to get my t5 in by the end of September.
Keep the success stories coming - I could use the inspiration.