Do shops still sabotage cars for profit?

FASTBACK340 said

Well, technically, yes, we DO go under the hood. We top off the washer fluid, check coolant & oil, check brake fluid level, and look over belts & hoses. As I mentioned, we charge a ton of cash and we try and keep our customers happy no matter how mundane or un-related the visit is for. Plus it's nice to advise a customer who's interested in maintaining their cars and making more money. THAT'S the reason I go to work. If a customer needs, let's say brakes, and he's in our shop for a windshield wiper issue, and we sell THE REQUIRED NECESSARY WORK everyone is happy.It's called Good Service. How do you think I restored my car, pay my bills, and go on vacations? By robbing people or making a good living doing the right thing? I know how I do it. :-D

Again, knowledge is better than ignorance. Our customers want to know how their cars are and how safe it is. And I can prove everything I do and justify every action I take. I'm a professional.

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I agree John. I am the same way. I perform an oil change but note all the little things to folks and put them on the work order. SOme people just like it when they see how much of an eye you have for their car and its preventable maintainence items. I do alot of upselling because the cars I deal with(75 and older) usually aren't cared for much and just driven til the wheels fall off, literally. My shop charges $100/hour, and I want people to feel good about what they are paying for. I pride myself on being a professional. SOme folks think I am "way too expensive", yet their car doesn't run well, stop well, al because they went to "the other place" that does classics and muscle cars. Those shops care about profit. I personally don't make a whole lot, but I do this for the PASSION of it. My employee has worked in dealerships and has told me horror stories...