Do shops still sabotage cars for profit?

I just started working at a dealership. I do a lot of 'multi point inspections' for people since the dealer offers it as a courtesy. My job, therefore, is 'to find the problem'. 90% of the time, I find nothing since most of the cars I work on are only a year or two old. Sometimes I find a leak of some sort, a ripped boot, low brakes etc. I tell the service writer about it and almost invariably nothing gets done. I did my job though by looking for things, jotting them down and notifying the customer about it.

Older cars do come in though and the service manager says let's sell some work on this car. Sometimes I can, sometimes I can't. I always take my little flexible stream light and take a look see at the brakes while it's on the lift. Every car that goes up in the air gets the tire pressure checked and set. Sometimes even that can be way off in either direction which can directly effect drivability. If I do an oil change, I top off fluids if necessary and always fill the washer fluid. I check for leaks, check the belts and generally look over things - I'd be remiss if I didn't. To me, that's service.

A car came in yesterday, the R.O. said Cust. states: check coolant, hoses, brakes, exhaust. All good but then I popped the box on the air filter and it was really dirty. I took it to the writer to sell since the lady seemed like she wanted to know if anything was wrong. She declined at first but then as I was bringing the car around she re-thought and we sold it to her.

To me, it's all about informing the customer of their options and doing the crap they don't want to be bothered with - LOF, tire pressure, washer fluid, air filter. No one holds a gun to their head and says you must do brakes now, but there are writers and owners out there who are slimy enough to make it seem like it's a life-and-death chioce. That's silly, that's why people feel they get ripped off.

There's also many customers who are completely oblivious and drive their cars for 30,000 miles without being serviced. They destroy them and wind up paying out of pocket because the warranty does not cover negligence. I did a brake replacement on an '08 Wrangler becuae the dumb *** didn't know why they had no brakes but didn't happen to notice all the orange rust around their rear wheels because they were almost THROUGH backing plates and popped the piston out of the caliper. They had wheel locks too but the key wasn't in the car so I had to chisel them off. While looking through the car for the key, I found a Target bag with three bottles of brake fluid. I laughed at that one! These are the types of customers that writers and owners dream of. They get a few on the hook and think EVERYONE is like that but it's just not the case.