Legendary door panels rant!

About 3 years ago i bought a set of black deluxe door panels from them for my Scamp,these are the one's with the wood-grain.
Along the top and bottom of the wood-grain runs a thin piece of chrome trim type material(not sure what it's made of) anyhow about a month ago the trim on the drivers door had a spot about an inch long that was coming loose,now the right door has a piece about 6inches long that is literally falling off!! :x
On Mon. i sent them an e-mail about it and asked if there was a way i could repair it,i even offered to send them pix of the trim.
Well here it is Fri. and i haven't heard a single word from them!If this is how they do business i'll never buy there products again,i'll find nice used stuff before i'll buy from them again! :x
When i pulled the old panels off the trim was still intact and in good shape,the reason i changed them in the first place is because the originals had been dyed and looked like crap!

OK,Rant OFF!! :D