Parts Store Rant, the other side of the story

I have a friend who owns a NAPA store. I was down there getting a part the other day. He was on the phone trying to find a part for a lady.
He kept asking her a simple question and not getting the answer he needed from her.
He finally told her she would have to bring it in so he could see it.
It was one of those thingys that hook do the dohicky by the watchamacall it.
needless to say he was getting real frustrated.