Parts Store Rant, the other side of the story

I used to work at Advance Auto Parts. The computer system is designed for people that have no clue about cars..They are not hired based on car knowledge but on other factors (wont get into that). It was very frustrating to me when I had to type 60 bits of useless info to get to what I needed.I also would get upset when I had to tell the customer in front of me to wait while I answer phones..The idea was the customer in front of you was already in the store...get the guy on the phone to come in..very rude in my opinion..The major parts stores care only about multiple sales and not that hard to find part..it all comes down to money..It is a sad commentary..I still will go to Advance when it is a small item but I shop NAPA for everything else..They always seem to look hard for your part and have more knowledge in general