Unlimited Products/fiberglass parts

I thought as far as the wait goes with Unlimited that it was very good. My biggest problems was the fact that they never return phone calls when they say they are going to. And the fact that they qouted me 140 as an estimate for shipping, bill comes in at almost 270. The trucking company actually tried to deliver the hood on Wednesday, but I called Unlimited and they said refuse it until the following day, they were supposed to fix the shipping costs. The next day comes and the hood arrives, now it is broken and the shippign costs are the same. In my opinion they're unwillingness to get this handle caused the damage to the hood, since it rode around in a semi for 2 extra days and during that time it got damaged. That in my opinion is a big deal. They could call the trucking co. and then they would find out it is on the way back to them. What's it going to hurt to send me another hood, they know that I can't get the one I just refused as it is already on its way back. They could send me another one and I could pay for the frieght and I would be happy. They would get back the damaged one, make a claim with the trucking co, and they would get their money back. If it is un-damaged like they said sometimes happens, well they said they had 6 orders for this same exact hood, why not resell it to another customer if you have orders already for it? They would be covered in every case. But they are not customer service oreinted and that is proven by their better business bureau rating. just losers to deal with.