Laysons has Intentionally stolen my money and decieved me.

Why did I do this to myself, I was standing in their Booth at the Lone Star Shootout back in October of 2005 and told the salseman how I would LOVE to have a new set of those R/T emblems for my quarter scoops on my Coronet R/T. He said that they didnt have any at the show but if I paid now they would be shipped whithen a week of them getting back to the Office. So 55 dollars later I was happy...

Fast forward 2 months. Still no emblems and Laysons cant find the order number b/c they said that the Show orders were placed somewhere else...

Fast forward another month: Still no emblems, Laysons says that all show orders are going out by the end of December. I get mad, and immediately called state Attorney Generals office (Greg Abbot in Texas) and file a mail fraud complaint. I then call Laysons back and said that under TX state law, it is illegal for them to charge my credit card before shipping a product, they try and say that they are Washington based and that Washington does not have that Law, I informed them that according to MY state attorney Generals office, that since the transaction took place IN HOUSTON TEXAS, they were operating under TX law and cannot charge my credit card before shipping an item.

10 days later: I got some emblems in the mail, one was a R/T emblem for a challenger grille and the other was something else that we never could Identify, I immedately called laysons and let them know of THEIR SCREWUP, they said to ship them back and that they would just credit my CC the FULL AMOUNT of the transaction plus shipping back to them (I have ALL THIS IN EMAIL FROM CHRIS BORDEN, Controller)

So after waiting a few months, I still didnt have a credit so I gave them another e-mail and was told that they didnt have my CC on file so I need to call them to tell them the # to credit the amount back to. I missed this email and didnt catch it for another few months..MY BAD

I finially talk to Chris (he calls me at work) to take my CC # and said that it would be done by Monday (this was a Friday). (This was 3 weeks ag0)

Fast forward to yesturday: I get a credit of 50 dollars, 11.13 less than the transaction amount, I am FURIOUS!


-Patrick Smith

Unhappy Laysons customer, my one and only time.

08/22/06 2:20pm - Ok...well Mr. Borden just emailed me back and informed me that I was LIED to that they will refund the total invoice bill of 55 dollars but I am still stuck w/ the 6.13 shipping back to them.

and I dont even get a reach around. I am going to be wearing a shirt in front of their booth at the Lone Star shootout that will be some nice advertising for them.