Well maybe I have been lucky? I have purchased direct and spoke with dave at least 10 times in over 13 years and never had an issue. But I can say that after working with Rick his servie is the best of the best, calls me on my phone, follows up on emails, parts etc to make sure I am happy, if and when there have been delays he even called to let me know up front.
But like any transaction, I am sure there are 2 sides and sorry some have been negative guys. :(
Best of luck...
