Bad transaction from a Facebook seller

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RS23VOA

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What would you do?

Remember the 440 6pk intake and carbs that was listed on the page a while back? Well I was the lucky guy who bought them. Or so I thought. After I paid for them, I made contact with the seller to ship. He hemmed and hawed around and had all kinds of excuses why it was taking so long and finally said they were being shipped out. They were coming in two packages. The intake would be in one package, the carbs in another. I came home from work one day and there’s the box on my front porch. I excitedly open the top of the box and look in. It’s the intake, and it’s broken. The front ear on the right side is broken off. One of the carb bolt holes on the same side is broken off. I contacted UPS and told them I have a damaged delivery. UPS told me to leave it in the same box and they would issue a pickup.

At that point I contacted the seller and let him know the intake was broken and how much insurance he had on it. He said he had to check with his wife and see how much she insured it for. After a few days and a number of requests, he comes back and says that his wife didn’t insure the intake, which is odd because when she sent the tracking number, she said the intake and carbs was worth $3500. Neither the intake nor the carbs were properly packaged. They were basically put in a box and the box taped up. There was no paper packing or bubble wrap. The next day, the UPS driver called me and said he had another package for me. It was the carbs. He said he wasn’t going to leave them at my house because I had to sign and because of the condition of the box, and I went and met him on his route. The box was all beat up but the carbs seem okay.

So I PM’d the seller and said I needed an intake or compensated for the intake and he said I already got an intake. We had a brief back and forth and he said he would get me another intake because they aren’t worth that much and he could find me one on the cheap. Every intake I’ve looked at is in the $450 range.

Anyway, I haven’t heard from the guy in ten days and since then he changed his name on facebook and is using another paypal account now. What would you guys do?? I did use Paypal for the transaction. I would like to get this resolved sooner than later.

The guys name is Mike Utley and recently changed his page to Ryans Page.
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I hope you used a credit card to pay for it. If you did you are in the drivers seat. He is responsible for the parts until they are delivered and accepted by you. If he didn't insure, his loss and HE needs to take it up with UPS... NOT YOU!!!

Did you note the damaged box when you signed for the carb box. That's on UPS...

File a claim with paypal. If they balk, go do a chargeback through your credit card company. You may need to ship the carbs back.
 
I filed a claim with paypal. Waiting to hear back.
 
the way that picture is shot it looked like that mounting ear was missing then . did you request more pics of it . before you paid for it . been burned a couple of times . do to there boxing up for shipping , so now i request pics of each step in the whole process , and must meet with my a okay . before i paid , and i'll do the same picture after picture . unless you take a ride to eye ball it . at least paypal has some protections . hope it gets resolved .
 
I've had a few damaged items arrive here both personal and on behalf of customers due to a lame packing job. I also have business UPS and FedEx accounts.

I'm sorry to report that even if UPS pays a claim, the payment will sadly go to the SHIPPER -- not to you, the buyer who spent the money for the part and the shipping charges and suffered the loss. It's backwards in my opinion, because you have to rely on the shipper / seller to reimburse you ... and that just doesn't happen that I've seen. They get that money too (and probably laugh all the way to the bank).

It's good you filed a PayPal claim (you have to do that within 45 days of your payment by the way or you're out of recourse). If UPS didn't yet confiscate the shipments to perform their investigation, get detailed photos of the boxes and all damage for PayPal and be relentless, cooperative and determined in your dealings with them. You're supposed to document the packing materials too but in your case that's not applicable.

When shipping anything or wanting to file a claim on damaged items, the box needs to have a crush weight certification label -- usually on the bottom -- and be sure it covers the weight of the contents.

Any UPS shipment valued at or over $1,000.00 requires the shipping party to print a special insurance form which the driver or UPS store employee has to sign. It covers you and helps any later insurance claim get processed faster.

I wish you luck and hope some of this is helpful.
 
Paypal forced a new agreement not long ago that if you continue to use it you accept the agreement to stop chargebacks. I think you may be screwed if he closed that account and the bank links to it. Paypal could rule you get money back but wont give money until they get it from that account. We know that wont happen if he closed it.
 
Chargeback whether in their policy or not is going to get used. Paypal can't stop a CC company from initiating it. That's one of the protections of having credit cards. Paypal wants to make theit 3% and assume no risk... that won't fly anywhere.
 
Not going to go into how to package things anymore. Really sorry this happened to you. The following statement is not aimed at you...
Anybody who puts something in a box without over stuffing the box with packing materials....and then whines about having to deal with a damaged item is a complete effing moron. Anything that goes thru USPS/UPS/FedEx is basicly handled by machinery. Your item WILL NOT be the only one in the shipping container. Your item VERY WELL MAY be at the bottom of it....with upwards of potentially 2000 pounds or so of stuff ON TOP of it. Doesn't take an engineer to figure out what will happen to any open air space.

Guess the idiot that shipped these hasn't ordered anything from Amazon in his life. That or failed to pay attention to the air bags...
 
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