Guitar Jones
aka Angry Johnny
I thought I was screwed. I ordered two new M/T slicks online Sunday. The site said they were in stock and would ship Monday. Well one did, from Ohio only I didn't realize it was only one. The other didn't get shipped until Tuesday out of Sparks, Nevada. The one from Ohio would get here Thursday, no problem. The one from Nevada wouldn't get here until Tuesday the 19th. Big problem. Our last points race of the season in the Summit ET series is this Saturday. I'm in 4th place and have a shot at another track championship, although it's a long shot.
Anyway when I got the email Wednesday morning telling me that one tire won't be here until Tuesday I was livid. I was on the phone to Summit's customer service at 5 AM explaining how this is really going to screw me and if I'd have known it was going to come out of Nevada and a day later I would have done something else. Now it's even too late for me to get it somewhere else without being saddled with heavy 2nd day air shipping charges.
The first guy I talked to, Merit I think he said his name was, offered me absolutely no help at all except to insinuate that maybe it was my fault for not ordering them 2nd day in the first place if time was a constraint and that I could return anything I buy from Summit.. I politely told him he was a big help and hung up the phone while I weighed my options.
Realizing I'd have to pay heavy penalties in oversize and non box fee shipping charges returning them and then buying them somewhere else was not attractive to me, but not out of the question if I had to. I called back and got a guy named Gary whose extension is 6987. After explaining my situation to him he offered to ship another tire out of Sparks Nevada 2nd day air at no charge if I'll refuse the other tire that is coming in Tuesday. I told him that would be great and very much appreciated.
So now I'm here telling you guys that Summit Racing and Gary are #1 in customer service in my book. These guys deserve the accolades and the business. Gary went out of his way to see that I was taken care of and happy which is why they will always be my first call and I ask you that you all would consider that as well.
Anyway when I got the email Wednesday morning telling me that one tire won't be here until Tuesday I was livid. I was on the phone to Summit's customer service at 5 AM explaining how this is really going to screw me and if I'd have known it was going to come out of Nevada and a day later I would have done something else. Now it's even too late for me to get it somewhere else without being saddled with heavy 2nd day air shipping charges.
The first guy I talked to, Merit I think he said his name was, offered me absolutely no help at all except to insinuate that maybe it was my fault for not ordering them 2nd day in the first place if time was a constraint and that I could return anything I buy from Summit.. I politely told him he was a big help and hung up the phone while I weighed my options.
Realizing I'd have to pay heavy penalties in oversize and non box fee shipping charges returning them and then buying them somewhere else was not attractive to me, but not out of the question if I had to. I called back and got a guy named Gary whose extension is 6987. After explaining my situation to him he offered to ship another tire out of Sparks Nevada 2nd day air at no charge if I'll refuse the other tire that is coming in Tuesday. I told him that would be great and very much appreciated.
So now I'm here telling you guys that Summit Racing and Gary are #1 in customer service in my book. These guys deserve the accolades and the business. Gary went out of his way to see that I was taken care of and happy which is why they will always be my first call and I ask you that you all would consider that as well.
