whitepunkonnitro
Well-Known Member
Just had to share this...its the kind of thing any of you who sell parts can appreciate.
Last week, Customer A buys a set of rocker panels for a Duster.
Hours later, the same day, Customer B buys a frame rail.
So, the next morning I start working to take care of both guys at the same time.
First, I flip the car for the rockers, only to find, once I start cutting them that they are soft on the inside edge...real soft. They are junk.
OK, so I look around and think quick. I had a Duster floor pan that I had already cut in half. I Figured to roll the dice, and liberate the rockers..in two pieces..and send them off as scheduled. If he was unhappy, I'd hit him with a refund and chalk it up to one of those things.
The day was mostly eaten up, and it was starting to drizzle when I began to cut the frame rail for Customer B.
As I'm cutting it out, I notice how it really is a beautiful rail, and that this guy is going to be thrilled with it.
Because I was rushing, I cut the top of the shockmount...it was already dark and the rain was starting to really come down.
The next day, everything gets packaged up and dropped at the PO.
Fast forward to today. I get a mail alert. Its Customer A with the rockers. I click on it, and while I'm waiting for it to load, I'm thinking to myself, just explain, apologize and offer a refund.
Well, he was thanking me for the beautiful rockers, not even mentioning anything about them being cut in half... Whew!!
Not ten minutes later, customer B writes in...not happy...****! He didn't want the rail because the top of the shock mount was clipped.
We went back and forth, and he was OK with me sending the part I had left off, but clearly not happy with the situation. I doubt he'll be buying anything else from me.
The lesson here? That you never ever know how any deal will go until its completely done, or how a buyer is going to react to what you send. One man's junk and all...
Last week, Customer A buys a set of rocker panels for a Duster.
Hours later, the same day, Customer B buys a frame rail.
So, the next morning I start working to take care of both guys at the same time.
First, I flip the car for the rockers, only to find, once I start cutting them that they are soft on the inside edge...real soft. They are junk.
OK, so I look around and think quick. I had a Duster floor pan that I had already cut in half. I Figured to roll the dice, and liberate the rockers..in two pieces..and send them off as scheduled. If he was unhappy, I'd hit him with a refund and chalk it up to one of those things.
The day was mostly eaten up, and it was starting to drizzle when I began to cut the frame rail for Customer B.
As I'm cutting it out, I notice how it really is a beautiful rail, and that this guy is going to be thrilled with it.
Because I was rushing, I cut the top of the shockmount...it was already dark and the rain was starting to really come down.
The next day, everything gets packaged up and dropped at the PO.
Fast forward to today. I get a mail alert. Its Customer A with the rockers. I click on it, and while I'm waiting for it to load, I'm thinking to myself, just explain, apologize and offer a refund.
Well, he was thanking me for the beautiful rockers, not even mentioning anything about them being cut in half... Whew!!
Not ten minutes later, customer B writes in...not happy...****! He didn't want the rail because the top of the shock mount was clipped.
We went back and forth, and he was OK with me sending the part I had left off, but clearly not happy with the situation. I doubt he'll be buying anything else from me.
The lesson here? That you never ever know how any deal will go until its completely done, or how a buyer is going to react to what you send. One man's junk and all...
Last edited:
