We booked our trip through Expedia. We've had zero issues with them in all the years Amy & me have been together. We always take the travelers insurance for situations like this. But then you have some outside event that changes your plans (Delta's plane had "mechanical" issues...) causing the cancellation, and you get the REAL workings of the situation.
Once we got done with being re-scheduled, we called Expedia to change our reservations because we didn't need to pay for a night and a day of car rental. When we called their "Customer Service" number, we we're greeted with outsourcing. Then we were told we called too late. You must call before 4:00. By the time we reached this nugget in the conversation, it was 4:12. No kidding.... They wouldn't refund the night.
Now we call Expedia to speak about our traveller's insurance and how it will help us. We get connected to outsourcing with someone with such a heavy accent, almost couldn't communicate. The best we got was that they were sending us a "Claim Form" that will most likely do squat.
Frustrating. You can't communicate with someone that has the ability to listen, decide, and arrange your accommodations when something like this happens. That defective piece of carbon-based life form overseas that wouldn't budge on the 4:00 pm cut really annoyed the Hell outta me.
Now I have a poor opinion of Delta... Expedia....Travellers insurance..... and some poor schmuck overseas that doesn't know any better.....not to mention that between the round trip cab fare, a day's car rental, and a night's hotel, I'm probably out almost $200 or more, and I'm still on my couch!
Good thing I have a bottle of Glen Livet in the cabinet. And the Mets are beating the Yankess so far...... Hopefully we'll get down there OK and I'll make it to Old Town. I'll give Noel a call when we finally make it there. :toothy10:
