Getting fed up...

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Glenn Radford said:
Watch out for Rock Auto; I ordered a water pump, received the correct part number on the box, but the wrong water pump inside the box. There was no way to contact a human being so I could explain, arranging an exchange or return all had to be done online, with no place to describe the actual problem. I was offered a full refund for the part, but would have to eat the shipping to return. Their mistake! I put the water pump on a shelf and haven't bought from Rock Auto since then.
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Update on Rock Auto. I managed to find an email address by digging deeper into their website, and they responded next day, said I could keep the part and are sending me a new part to replace wrongly labeled, all free of charge.
Wow. Terrific service, once I was able to communicate with a human being.
I’ll continue buying from Rock Auto after this- often they’re the only place to find reasonably priced parts.
 
Rock auto sells mispackaged parts i.e. the p/n is correct yet the wrong part is in the box. I sent a note with my return and no reply. You should share that email address.

Today I had the pleasure of helping the guy that runs the local saw mill repair his Case 580 backhoe. The NAPA ignition switch failed in three months. The NAPA replacement he had doesn't look promising either. It was hard for me to explain to the old fellow that NAPA is now Chinese junk.
 
Jeremiah (jd) said:
Rock auto sells mispackaged parts i.e. the p/n is correct yet the wrong part is in the box. I sent a note with my return and no reply. You should share that email address.

Today I had the pleasure of helping the guy that runs the local saw mill repair his Case 580 backhoe. The NAPA ignition switch failed in three months. The NAPA replacement he had doesn't look promising either. It was hard for me to explain to the old fellow that NAPA is now Chinese junk.
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Agree with both of these...
 
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