".I can feel it. About then some other folks walked end and our conversation ended."
a sign that the shop you used does not give beans about your business. Sounds like you already paid so they were done with you and ready to move on to the next customer. I would never pay full for something so skill and care based like upholstery until I was completely satisfied. Who knows, maybe I would have to pony up some additional cash as I was expecting a perfect job and the shop was quoting an average job. But I would certainly have that conversation to a satisfactory conclusion, especially if it was occurring in front of other potential customers.
I did not pay a dime until I picked up both seats. I do agree that the response to the walk-ins was less than satisfactory.
This response a bit down the calenderical road. I just picked up the seats a few days ago. Not the upholsterers issue. Mine.
I asked about the back of the top looking crooked. Upholsterer's response: 'We didn't make the seat covers.'
There is little to no stretch in the covers. That welt line isn't going to get crooked because the cover isn't stretched the same left to right IMO.
The second cover back IS straight. Also, I got back the whole Legendary foam for that seat. He used none of it. I do recall him saying, in regard to Legendary's foam and covers, that the covers don't FIT their foam, and fussing with fixing their problem is more trouble than making something themselves.
I asked that the bottom of the seat have a buffer fabric put in between the foam and the springs. He agreed, saying that an un-reinforced foam (OEM is reinforced) will deform around the springs. When I went to get the first seat, I noticed no such buffer had been installed. I asked about it. He said he'd take care of it. He did, the same day. He made a comment along the line of, 'Can't get good help these days.' He put the buffer in the second seat, too.
I said I had put a good lot of research into what was the best seat cover/foam option...asked a whole lot of people that know much more about it than I do. The responses I got were consistent, that Legendary was the best choice. The upholsterer shop owner said, 'Not any more.' I am less than thrilled that I spent $800 on covers and foam and got a product far short of my expectations. It may well be 'the best you can get'. Problem is, 'the best' is not very good. Warranty is stated as being 30 days from invoice. When the product is
received six months AFTER invoice, anything 'warranty' is moot. Besides, the whole 'it's crooked' problem wasn't seen until after installation. No 'warranty' claim at that point is going to be anything short of a nightmare.
Sitting in both seats (out of the car), they feel no different one from the other. Both of them are very comfy...a bit firm, but I would expect that from a brand new pad/cover job. Time will tell how they hold up. Driving the car less than 1000 miles a year, it will hopefully be awhile before I find out the long term result.
