I have a different view of Wal-Mart. They have been the single biggest stimulator of the economy in my area.
Before the Wal-Mart moved in near me there was a barber shop, package store, gas station and a Chinese restaurant. After all the doom and gloom about how Wal-Mart was going to drive these small businesses under we now have 5 years latter;
The same gas station with a new building with 12 pumps instead of 2 and the convenience store portion you could almost do your weekly grocery shopping in. The barber shop moved into a bigger shop when a new building was built across the street and now has 3 chairs going instead of the one. The package store built a new building and is three times bigger than it was before and also houses a breakfast cafe, take-out place, karate studio and indoor golf. The Chinese restaurant is still going strong and a sports bar has opened adjacent to the Wal-Mart. There is now a full size grocery store, several sub/pizza places and two donut shops. Within a 1/2 mile another strip mall that was dying was redone and now houses a gym, medical practice, laundry and another sub/pizza place. There are now three free standing banks and a fourth that operates out of the grocery store as does a pharmacy.
This is not unusual the two other Wal-Marts in my area built stores in totally undeveloped areas and now they are thriving shopping areas. The one where Wal Mart built a super store and Sam's Club side by side now has an entire boutique shopping mall across the street and has 6 restaurants and a hotel in the complex. The local in door mall was all but closed when Wal Mart moved in as one of the anchor stores. The mall is now thriving and Sears and Macy's have expanded as the other two anchors.
The Wal Mart near me allows a local car club to have a cruise every Friday night that attracts between 500 and 700 cars. They give the club approximately $100 worth of car care products every week for the club to give away and they provide free of charge all the burgers, dogs and soda plus the grills gas and people to cook. All the money collected goes to the clubs charities. They also match dollar for dollar all the money raised in the 50/50 raffle. Last year the club/Wal Mart gave $22,000 to the local children's fund. Virtually every week end some organization is having a car wash, cake sale or other fund raiser on the property. Two years ago the adult child of one of the Wal Mart workers was in an accident and did not have health care. The worker always helped out at the cruise so the car club and Wal Mart got together to raise some money to help defray some of the costs. Wal Mart donated $2 for every dollar raised during the 4 weeks the fund raiser was put on by the car club. About $15,000 was raised for this person.
As far as I am concerned Wal Mart has done nothing but good for the local economy. They have created demand for all sorts of other business that were not in the area and give back a significant amount to the community. I shop regularly at Wal Mart for certain items as does my wife.
To me at Wal Mart, customer service means no hassles when i return some thing and they have the most liberal return policy going. I also do not want to stand in line waiting at a register, that is something they struggle with as do most large stores in my area but with the addtion of self check out stations it is less of an issue and I plan my trip and stay away Saturday mornings when it's the worest.
I alwasy hear stories about how they treat there employees badly but virtually every department store or mall shop is always looking for help and the Wal Mart near me always seems to have the same faces so it can't be to bad or folks would leave.
The first post was complaining about Wal Mart not carrying what folks want. If you ever look at business magazines Wal Mart is all ways looked upon as world class on supply chain management. If Wal Mart stops carrying something it's because people don't buy it, it's a fact of life and don't blame the store. If they didn't keep things on the shelf that enough folks want they would go out of business.