Been there done that with another major performance parts supplier.
I ordered an adjustable rev limiter that showed knobs for thousands and hundreds.
What I got was a limiter that took plug in chips, but no chips with it.
When I questioned about the difference I was told that the company never made one with knobs.
I pointed out that they pictured one, and even sent them a screenshot of it right on their website.
They said that picture was a mistake, yea no ****.
They said they would send the chips for it to make up for the misunderstanding.
Guess what?
Chips didn’t fit, so I sent them this vowing to never buy from them again.