Rock Auto

[Darter6]

I ordered door weatherstrip for my 88 Dodge pickup. The same is used for the early A's without the fabric material.I ordered enough to do 6 doors #CH1390101.Wanted extra for other projects.Box arrived and 5 bags were fine but the last bag in the box looked like it was run over with a forklift.Not usable.Thinking that requesting a replacement was going to be like pulling teeth,I tried,,few clicks on their web site and a replacement is on it's way !I'm still in shock.They don't even want the damaged part back.:cheers:

 

[Keith Mopar]

Yes I have found the same thing. Rock auto rocks.

 

[66fyssh]

Good to hear, thanks for sharing!

I order parts from them all the time, just received a seal today in the mail. Never had a problem yet, but it's good to know they care about the customer!!!

 

[gunbunny]

Oh yeah,
Their customer service policy when it comes to replacing broken or damaged parts is great!
I bought some things from them, they sent the wrong items. No sweat, sent me replacements and didn't want old parts back.
Don't know what they're for, but I have them!

 

[GeorgeH]

Same thing here, didn't want damaged parts back, and had replacements in a few days.

 

[OUTLAW]

yep I ordered the wrong speedo cable (my fault not theirs) and they sent me another one AND refunded my money. When I returned the original cable I added a note about the refund and they said "enjoy"

can't beat that kind of customer care

 

[barbee6043]

sometimes they simply send the wrong part. they make everything right!!!! you can beat their customer service!!!! my experience..