Those idiots keep thinking that they need to bury a new line... Every time I've called them in the last 4 weeks they keep telling me that they need to bury a new cable... It's been buried going on 4 weeks now - I've told them that for the last 4 weeks....
I've tried to be patient with them, but last weekend on my birthday after getting blown off twice by supervisors/managers that were too busy when I called and were supposed to call back and didn't, I called and asked to talk to one... They had me on the phone for an hour (literally), so I unloaded on the grunt phone operator when he told me that they needed to bury a new cable and had to get permission from the village to do that... I had to scream at him and tell him that the cable is already buried, you just need to send a guy to crimp a fitting on each end and connect the damn thing!!!
This week - no connect... So I called again yesterday and demanded a time and date for a tech to come out... They finally gave me an appointment for Monday between 8 and 11 AM....