furyus2
Well-Known Member
Yes this is a vent. If you don't want to hear it, now's the time to try another thread.
So here's the story. If you look a my avatar, you will see a picture of a Dart with no wheels. I have no wheels, because I was going to put Cragars on it. Called Summit. Out of stock. Called Jeg's out of stock. Jeg's calls Cragar, Who says they have the wheels, but no center caps. Jeg's says we have center caps, just send us the wheels. Cragar says no. Won't sell them without caps. The caps are somewhere on the docks due to the work strike or slowdown, whatever it was. Kudos to Summit and Jeg's for trying to help. Plan b. Decided to go with 15 inch steel wheels. 15x6 in front, 15x7 in the rear. I called Wheel vintiques and asked if they could change the backspace on the rear wheels from 4 inches to 4 1/4. They said no problem, just order them through Summit, and we will make them, ship them to summit, and they will mount and balance the wheels and tires, and Summit will ship them to you. I call Summit, they say no problem. It might take up to 40 days. I wanted to cancel right then, but there aren't allot of choices if you want the 4 inch bolt pattern. so I had to do it. Summit says I should get them by 3/27. No wheels. So I call Summit. They call Wheel vintiques, and they say another2 weeks . So I call Wheel vintiques, and asked if they can get them any faster. Man says it takes 4-6 weeks for a special order. I say no one ever said that to me. He keeps insisting that they tell everyone that. I know that's not true, cause that was never said to me. He refuses to do anything to help. just kept repeating the same thing. I keep repeating that I was never told that. I expected 40 days, not the 6 weeks he was saying. My other point in this is, they are a wheel company. It should take them an hour to pull the centers, and rims from stock. another hour to weld them correctly. another few hours to powder coat them, and package.
I can't see 6 weeks to do 2 wheels. Now this guy says What are we supposed to do? stop everything and do your wheels? My reply is if it takes that long to make 2 wheels, they should hire more employees to take care of their customers. Finally I just hung up.
Now I have at least another 2 weeks, probably more to wait. This sucks. What happened to customer service?
So here's the story. If you look a my avatar, you will see a picture of a Dart with no wheels. I have no wheels, because I was going to put Cragars on it. Called Summit. Out of stock. Called Jeg's out of stock. Jeg's calls Cragar, Who says they have the wheels, but no center caps. Jeg's says we have center caps, just send us the wheels. Cragar says no. Won't sell them without caps. The caps are somewhere on the docks due to the work strike or slowdown, whatever it was. Kudos to Summit and Jeg's for trying to help. Plan b. Decided to go with 15 inch steel wheels. 15x6 in front, 15x7 in the rear. I called Wheel vintiques and asked if they could change the backspace on the rear wheels from 4 inches to 4 1/4. They said no problem, just order them through Summit, and we will make them, ship them to summit, and they will mount and balance the wheels and tires, and Summit will ship them to you. I call Summit, they say no problem. It might take up to 40 days. I wanted to cancel right then, but there aren't allot of choices if you want the 4 inch bolt pattern. so I had to do it. Summit says I should get them by 3/27. No wheels. So I call Summit. They call Wheel vintiques, and they say another2 weeks . So I call Wheel vintiques, and asked if they can get them any faster. Man says it takes 4-6 weeks for a special order. I say no one ever said that to me. He keeps insisting that they tell everyone that. I know that's not true, cause that was never said to me. He refuses to do anything to help. just kept repeating the same thing. I keep repeating that I was never told that. I expected 40 days, not the 6 weeks he was saying. My other point in this is, they are a wheel company. It should take them an hour to pull the centers, and rims from stock. another hour to weld them correctly. another few hours to powder coat them, and package.
I can't see 6 weeks to do 2 wheels. Now this guy says What are we supposed to do? stop everything and do your wheels? My reply is if it takes that long to make 2 wheels, they should hire more employees to take care of their customers. Finally I just hung up.
Now I have at least another 2 weeks, probably more to wait. This sucks. What happened to customer service?
