cannucky
The Guy With No Birthday
If your going to pay for shipping I would definitely call Mike MRL .
one would think they would address all the negative comments about there business . :-(
I can understand them not responding. Arguing over the internet with people who haven't actually bought your product is kind of useless.
Make a good product and let the product and your customer service speak for themselves.
I work for a company that has tens of thousands of customers who buy and enjoy our products. We are the top in our field and as such we have people who love to hate us for no other reason than the fact that we are the best. People write nasty stuff about us every day, but you can't spend all day arguing with internet haters, all they do is bring you down to their level.
Make a good product and let the product and your customer service speak for themselves.
Another thing to note - regardless of my position on the debate - you'll hear about every single problem engine. You more than likely never hear about the good ones unless the builder posts about it.
I wouldn't reply either..nothing to be gained ..!!
I compete at Engine Masters Challenge with the guys from IMM. They'll build you a great engine, but that is a different type of build - I doubt they would offer you a 50,000 mile warranty, or tell you 87 octane is OK to run at the weekend drags, etc. They'll build you a decent engine specific to your application, for sure.
Coincidentally, I work at BluePrint as an EFI tuner, and have some thoughts on the "complaints" here: the reason you read about complaints on forums is because of how many engines we ship - even if .1% of the engines have issues, having shipped over 300,000 engines out of our facility, there are a few engines with problems.
Build process - Our facility and assembly processes are ISO-certified, we do as much testing and QA inspection on parts as possible before they're installed- because we're not going to put a 50,000 mile warranty on a piece of junk. Sometimes we get bad parts from suppliers that slip through, in my time here I've never seen any customer being treated with disrespect or brushed off. I've seen a lot of engines that were covered under warranty with clear user-related issues (No, your smallblock ford doesn't like 58* of timing on pump gas). I have a hard time believing the few stories I've read about problems dealing with warranty claims. We have a lot of happy customers checking in, all the time. If you have questions about the product, ask freely. I'm a MOPAR nut, and engineer - not a salesman or advertiser. -Scott
Well, I would have to disagree. Read below VVVV
Thanks Scott, now THAT is the way to handle these types of scenarios. It seems to me that Andrew could have taken the time to do the same.
When I, as a potential customer see something like he wrote, what do you think that makes me think?
There are 30,000 sets of eyes right here that could be potential customers.
So to those who think putting up your perspective from a company stand point is useless, because "it's arguing over the internet", I disagree.
PS. I don't have any dog in this fight and haven't an opinion of Blueprint, other than the fact they don't seem to want to "lay it out there", the good, the bad and the ugly. It makes for better customer relations. Everybody makes boo boo's at one time or another.
we put a blue print stoker motor in a 1972 dart and all we had is problems, blueprint stinks! mopar performance crate engines seem very interesting,
Just looking for a good bracket motor around 450' to 500 hp I shift @6,000 rpm go thru the lights @6000
tqfastfish,
Would you be willing to send me the informtaion on your engine and the issue that you had, I would like to look into that for you and if there is anything that I can do to fix your situation please let me know. Did you call in and start the warranty process with us? If you did what was our tracking number or serial number off of your engine?
Andrew
This is why I see it as important that Blueprint doesn't drop the ball here. Could be a good thing for Blueprint and Mopar fans alike.
The Blueprint engines represent represent a dream come true for Mopar fans. Affordable, quality stock stroke and stroker engines. I say dream come true, because the phord and chebbie guys have had this available for years. This is why I see it as important that Blueprint doesn't drop the ball here. Could be a good thing for Blueprint and Mopar fans alike.
Exactly, that's why I don't get the comments like "it's pointless to argue over the internet".
As a company, I would strive to resolve the bad karma by hitting it head on.