Howdy all, cosgig here. I just got off the phone with the company that makes the handicap lifts for transport vans, and I'm about to burst with frustration!!! Heres the deal...
We bought Nellas new transport van way back in February, and we were told by the dealership that although we used our current van as a trade-in, we could keep it to use until the new lift was installed in our new van. Great offer, except....
It has been 3 months now and the insurance companies involved in paying for the new lift have been bickering back and forth about who's gonna pay what and when, so in the meantime we are still driving our old van, with the new van sitting in the driveway!!
So, a couple weeks ago the dealership calls and says we either need to turn in the old van or buy it back, they cant wait anymore!!! So, we buy it back knowing that the insurance company will come through the next day and approve the lift...yep, less than a week later the new lift is OK'ed!! Hurray, we order the new lift!!!.....
Yesterday we get a call from the lift installation facility..... the company that makes the lift is not going to be producing any for the next 8-10 weeks!!! After production, shipping, and installation time....another 3 months!!!
So, I call the company and ask if this is true....yep, and in a very rude and condescending manner was told that they really dont care about the customer or one silly lift, and that they have many products which need built and cant be bothered to help track one lift down through their network of suppliers!!! ARRRRGGGGHHH!!!
I'm so frustrated I could just scream, and it was all I could do to keep my tongue in place, and I think I did slip a little, but I couldn't help it!! They dont give one damn about the customer, or the reason that someone would need one of their products, and cant be bothered to do anything but tell a 14 year old girl TOUGH LUCK!!!
Its going to ruin our entire summer, as we cant trust the old van to go anywhere but around town, Nella can not get through the door safely anymore, and we have the answer to all of our needs sitting right in the driveway...unable to be used!!! We'll be lucky to have the lift installed by September, and in the meantime now must rely on a 14 year old van with over 200k and a 14 year old lift that of course is now going to go out in the next 3 months, costing us????....
Sorry for the rant, but everybody around here is as frustrated as us, and is sick of this soap opera, but none more so than Nella, who hasnt been able to even ride in the van she is currently paying $550 a month for!!!
Thanks for nothing Braun Corp!!! Rant over!! Geof
We bought Nellas new transport van way back in February, and we were told by the dealership that although we used our current van as a trade-in, we could keep it to use until the new lift was installed in our new van. Great offer, except....
It has been 3 months now and the insurance companies involved in paying for the new lift have been bickering back and forth about who's gonna pay what and when, so in the meantime we are still driving our old van, with the new van sitting in the driveway!!
So, a couple weeks ago the dealership calls and says we either need to turn in the old van or buy it back, they cant wait anymore!!! So, we buy it back knowing that the insurance company will come through the next day and approve the lift...yep, less than a week later the new lift is OK'ed!! Hurray, we order the new lift!!!.....
Yesterday we get a call from the lift installation facility..... the company that makes the lift is not going to be producing any for the next 8-10 weeks!!! After production, shipping, and installation time....another 3 months!!!
So, I call the company and ask if this is true....yep, and in a very rude and condescending manner was told that they really dont care about the customer or one silly lift, and that they have many products which need built and cant be bothered to help track one lift down through their network of suppliers!!! ARRRRGGGGHHH!!!
I'm so frustrated I could just scream, and it was all I could do to keep my tongue in place, and I think I did slip a little, but I couldn't help it!! They dont give one damn about the customer, or the reason that someone would need one of their products, and cant be bothered to do anything but tell a 14 year old girl TOUGH LUCK!!!
Its going to ruin our entire summer, as we cant trust the old van to go anywhere but around town, Nella can not get through the door safely anymore, and we have the answer to all of our needs sitting right in the driveway...unable to be used!!! We'll be lucky to have the lift installed by September, and in the meantime now must rely on a 14 year old van with over 200k and a 14 year old lift that of course is now going to go out in the next 3 months, costing us????....
Sorry for the rant, but everybody around here is as frustrated as us, and is sick of this soap opera, but none more so than Nella, who hasnt been able to even ride in the van she is currently paying $550 a month for!!!
Thanks for nothing Braun Corp!!! Rant over!! Geof