When you pay $1200 for an AAR hood, you expect more from Stinger Fiberglass

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$1,200 for a hood!? Fiberglass!...
That should have been hand-delivered and mint condition
I would have just been calling him to tell him I need a return shipping label period...
 
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I guess I’ve been too lucky. I didn’t think to inspect it, because most of the larger items I’ve had shipped have been over packed in the sense that you could drop them off a roof and they’d be fine.
408 swinger said:
I think complacency has made it too easy to get fucked on the back end.
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That statement hits the bullseye.
 
Monday morning quarterback here. Not directed at the OP !!
General info: In cases like these when you deal with an LTL it’s likely an appointment type delivery. Regardless of whether there’s notation from the shipper anywhere on the delivery receipt (DR) or on the actual freight about “customer must inspect before signing the delivery receipt” or similar, it must be opened up and inspected before signing. When you sign the delivery receipt with no notation you set yourself up for a scenario like this. Nobody wants to honor a claim. The driver protests the inspection? Insist or Refuse the shipment no matter what the driver says. Call the shipper, demand a replacement or refund.
If you open and there’s damage, either make a determination and if you accept it (intending on fixing and filing claims) notate it on the DR. Or flat refuse due to damage.
Either way your money and item will be tied up for a while as the carrier tries to return it to the shipper. And it goes downhill from there. Return Authorizations, etc All bullshit. That companies customer service sucks, the carrier is to blame for the damage, they try to blame the shipper because their OS&D inspectors determines that the original packaging was insufficient. Back and forth, the customer gets jack hammered. Inspect first sign or deny (no signing anything) afterwards
 
SGBARRACUDA said:
Let me see if I understand this right. He has suggested 1- you fix it yourself 2-he has not offered any compensation for you fixing it yourself 3- he has not offered you any portion of a refund off the amount you paid 4- your thinking this is OK? What the hell is wrong with you?
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I would have told the guy I'm reaching through the phone and grabbing him by the throat if he doesn't make it right
and if he gave me any **** I'd be at his desk within 48 HR's. :mob:
 
Oh, now that is some bullshit, how stupid and half assed can a company be ?
 
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Thanks everyone. I’m gonna contact them tomorrow and see what we can do.
12many said:
Monday morning quarterback here. Not directed at the OP !!
General info: In cases like these when you deal with an LTL it’s likely an appointment type delivery. Regardless of whether there’s notation from the shipper anywhere on the delivery receipt (DR) or on the actual freight about “customer must inspect before signing the delivery receipt” or similar, it must be opened up and inspected before signing. When you sign the delivery receipt with no notation you set yourself up for a scenario like this. Nobody wants to honor a claim. The driver protests the inspection? Insist or Refuse the shipment no matter what the driver says. Call the shipper, demand a replacement or refund.
If you open and there’s damage, either make a determination and if you accept it (intending on fixing and filing claims) notate it on the DR. Or flat refuse due to damage.
Either way your money and item will be tied up for a while as the carrier tries to return it to the shipper. And it goes downhill from there. Return Authorizations, etc All bullshit. That companies customer service sucks, the carrier is to blame for the damage, they try to blame the shipper because their OS&D inspectors determines that the original packaging was insufficient. Back and forth, the customer gets jack hammered. Inspect first sign or deny (no signing anything) afterwards
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1000% ^^^

This was my first LTL experience, so I didn't know any of that. But you nailed it. I helped the guy with the box and I signed, and he left. I had no idea I was to inspect prior to signing.
 
Righty Tighty said:
Because he didn’t outright refuse to take it back, he just made a very strong argument that it would be easier for everyone if I repaired it myself.
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And that matches the price you paid for it?

Come on man
 
diymirage said:
And that matches the price you paid for it?

Come on man
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It doesn't, but one in the hand is worth two in the bush. And a hood with couple easy fixes that's in my garage is better than waiting another 6 weeks or more for one that may or may not still need attention. *At least that was my mindset*
 
What would a local shop charge to fix it? If they would even do it:rolleyes:? Regardless if you can do it yourself. Have them refund for the cost of reapair. And if they don't agree, then be a pain in their *** and send it back.
 
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Righty Tighty said:
It doesn't, but one in the hand is worth two in the bush. And a hood with couple easy fixes that's in my garage is better than waiting another 6 weeks or more for one that may or may not still need attention. *At least that was my mindset*
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I can understand that, but the company needs to realize that it would be cheaper and promote good customer relations to offer you a substantial discount over them eating the shipping back then fixing that one or building you another hood and then shipping it back to you. To me it takes a big set of balls to ask you to fix it, FOR FREE just to save the companies ***!
 
Righty Tighty said:
Because he didn’t outright refuse to take it back, he just made a very strong argument that it would be easier for everyone if I repaired it myself.
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I would say theres a high likelihood the reason for him essentially stroking your arm trying to persuade you to keep it was due to the fact he knows that by the time it gets back to him (manhandled being loaded on an unloaded off trailers multiple times on the return trip) it would likely be totally destroyed. Carriers (dock workers) are good at that :eek:
 
Righty Tighty said:
It doesn't, but one in the hand is worth two in the bush. And a hood with couple easy fixes that's in my garage is better than waiting another 6 weeks or more for one that may or may not still need attention. *At least that was my mindset*
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This sums it up in my mind. Should it have been packaged better? Yes. Should the trucking company have handled it more carefully? Yes. Should the owner of Stinger be punished for the mishandling? Maybe if you’re a vengeful child like some replies want you to be. I agree he should’ve at least offer something for your frustrations but regardless, you still need to spend additional time and money to prep that hood and paint it before it goes on the car anyway. Hopefully he at least improves his packaging over the matter.
 
I start off with “ im a reasonable man” then offer a couple reasonable options, send you a new hood or deal with the freight company for not packing it proper like. Then settle for a couple hundred.
 
Say what you want , most people are not going to accept a $1200.00 hood with that damage. A $200.00 hood sure. If your purchasing a new Hood, you expect the company to know how to package it to survive shippers and dock handlers. For some here to think this "OK" and exceptable? is ridiculous. Is this the best we should expect out of a company and a $1200.00 purchase?
 
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Amazon would have just sent you a new one, and probably told you to keep the old one. That happened to me although it was far less than 1200 bucks! Amazon has awesome customer service, hate them as you may. How many times you all get package in the mail and they end up on your doorstep with no signature? If those are crushed, who you gonna call? Just today a buddy got am I-phone battery charger (place phone on it) and he called Apple strore to ask where it was before he realized it was on his doorstep. They said it was shipped but should have been there 3 days ago so they sent a new one no charge. One his wife found the package on the doorstep this afternoon, it looked like the box came out of a blender. Battery charger was fine as it was packed in 6" of bubble wrap, now he'll have 2 for the price of 1. He has 12 apple products in his home so the Apple store knew he was a good customer.
 
I’m sure if Stinger Fiberglass was as huge as Amazon, they’d have done the same because the loss would’ve been so little, relative to their volume. Numbers are numbers, and businessmen (and businesswomen) run businesses.
 
I agree with some of the posts above - they owe you money!!!

Check it over really well to make sure there isn't any other damage that would make it unusable and then send them a politely worded e-mail detailing the damage and asking for $?????. It should be enough to get it fixed AND cover you for your time and trouble. Let us know how this shakes out. If he balks, send him a link to this thread.
 
When I had ordered both full quarters the vendor made it clear that there could be some very small issues like a ding. They were actually crated up well and were damage free
That company did a lousy job shipping that hood, as someone said it should have had foam blocks surrounding edges. Looks as if it was just shoved in a card board box and shipped out.
 
I would send it back, get credit from your credit card company and buy from Glastek.

Not because of a easy fix, but because the owner is a dick.
 
He is right, sending it back would be painful for all. So him paying to have it to be repaired to as good as original condition is the only other alternative.....or he gets it back and "suffers" along with you.
 
I guess I'm in a minority. The damage has not only been done to the hood, but to the company as well since you've posted it. I'd just fix the hood and move on, and let other people spend their money else where. As you admit, it's a small and easy fix. You're going to do minor glass work anyway to get it to perfectly match your car anyway.
 
The damage to the hood does not coincide with the damage to the box. Probably not the hoods first rodeo. I see it all of the time.
Just waiting for the right person to accept it.
 
The best pay back to greedy assholes is hit them where it will hurt the most, like posting here to let peeps know what to expect when spending $ with these clowns!!
 
Bodyperson said:
The damage to the hood does not coincide with the damage to the box. Probably not the hoods first rodeo. I see it all of the time.
Just waiting for the right person to accept it.
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You may be right in that the hood has been around the block a couple times, but the damage on the box really did coincide with the damage to at least one of the corners. It's hard to see in the pictures, but one of the cardboard "corners" they added completely broke free of the box in transit, and that's where one of the corners was chipped. I even found pieces of the gel coat in that same corner.

I've decided I'm gong to try to find time today at work to send an email (mostly so it's documented) and see what they're willing to do. I'm not gonna cuss and use ALL CAPS or anything like that, just go in with a level head and voice my complaint.
 
Well, I shot off the email. Let's see how they respond. I take it there aren't any Stinger reps here on the forum?
 
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