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We're very sorry to hear about the backorders and any set backs this has caused you. We understand how frustrating it can be when the items you need aren't readily available. While we strive to keep nearly everything in stock, we do depend on our suppliers to fulfill our stocking orders...

You'd think it would get old, but I understand that it's just the nature of doing business. It would be unrealistic to think you can make all your customers happy all the time. I do find satisfaction in seeing all the positive reviews come through as well. I just counted 71 positive reviews that...

Hello niceolddart, We are sorry to hear that you had trouble with your order. If we can be of assistance, please PM us here and we will do what we can to help.

Hello dartfreak75, We are sorry to hear you were unhappy with the window cranks you purchased. Please PM us with details and we will conduct a review of the product in question. We are always interested to hear from our customers about their experiences with the various products we distribute...

That's fair... All we ask is that our customers contact us to give us a fair chance to make things right. It may be worth mentioning again: if any forum member has an unresolved issue, we invite you to send us a direct message here so we can do our part to make sure things are handled quickly...

We will resolve the original poster's issue as promptly as possible and to his complete satisfaction. We do apologize for any unfortunate wait that may have occurred.

Hello, We’re very sorry to hear about this situation with the dash pad. We are going to look into this and we’d be more than happy to work with you to make things right. Could you please send me a direct message with your order number or phone number, or email so I can locate your account...

I show that we processed the refund on 11/26... I'll have to check into this and see what happened. It should not have been delayed for any reason. We hadn't had any complaints about the clips we've been carrying, but we'll definitely be looking to switch suppliers now that we've received your...

Sorry about the long wait time. Would you mind sending a DM with your order details so I can see why there was a delay in processing your refund? We are not behind in returns processing, so this should not have been the case. As for the fitment of the clips, do you know which ones you...

I'll have to circle back to you on that. We can do a discount, but I'll have to see if we have any other promotions on the horizon so it doesn't conflict with our other deals.

Usually parts don't get added to the catalogs unless they are either in stock or approved for production. I'm not sure what the situation is/was with those headlight bezels. Sorry for any delay that caused you.

We offer a full spectrum of radiators... We have copper/brass and aluminum, US-made and imported. But like any other product we sell, if we see a high defect-rate, we'll stop selling the product until the issues are resolved. Or we drop the product line altogether. It's not in our interest or...

We're sorry to hear that you feel that way. Did you bring the issue to our attention? All of our products come with a satisfaction guarantee. If you have an unresolved issue, send me a direct message and I'll do my best to make things right.

Looks like we offer a few options 1967-69 A-body steering wheels... Is there something specific you're looking for? If you could send me pics of what you have in mind, I can check into it.

That can be said for all goods and all industries across the board, not just auto parts. ...But we're not gonna go there.

We don't make radiators, we sell radiators made by all the major manufacturers in the industry. If you have an issue with one, please PM me the details so I can work with you on the issue.

We're not using "COVID" as an excuse. The reality is that good help has always been hard to find, and that's never been more true than right now, especially in California. We are very aggressively recruiting, training, and implementing new resources to raise our customer service level and...

Hello Mike & FABO members, Looks like we have some catching up to do…. Concerning Mikess68 original post, we reviewed the phone calls and attempted to call Mike to clear things up and make things right (this was in June). In the end, we gave Mike a full refund for the product, original...

Hi COdartman and fez440. Our website was recently updated, please re-sign-up to receive our promotional e-mails for current sales and discounts. Thanks!

Hi Ocdart, Thanks so much for taking time to write about your experience! We will forward your comments to the person who assisted you and to all areas of the company, including upper management. Classic Industries is always striving to provide the best customer service, and letters like yours...

Hi Fishy68, Thanks again for bringing this to our attention and thank you for ordering with us. Please let us know if you experience difficulty ordering online in the future.

Hi Fishy68, We appreciate you letting us know about this issue. We apologize for lack of response and the frustration you are experiencing. It appears that you're not alone, a small group of users also experienced similar difficulties. We have uploaded a fix and so far have had positive...

Hi everyone! Classic Industries is having a big St. Patrick’s Day sale of up to 20% off* through March 20, 2014, midnight PST. Use code MDN144 during the checkout process. Visit ClassicIndustries.com, call us toll free, or visit our retail showroom to take advantage of this offer! *Some...

Happy Holidays! As we end the year, we wanted to wish you all the best of times! All of us here at Classic Industries are very grateful for the support and patronage you’ve given us over the years. We are striving to serve you better by improving our service, our products, and our methods...

Hello everybody! Our Black Friday sale has been extended to include Cyber Monday and now ends tonight at midnight, December 2, 2013! Please use the same code: BFW134. Thanks and Happy Holidays! Previous message: Happy Holidays! We hope you had a wonderful Thanksgiving! It’s the start of...

Happy Holidays! We hope you had a wonderful Thanksgiving! It’s the start of the biggest shopping time of the year and Classic Industries is having a sale of unprecedented magnitude! For this weekend only, you can take up to 25% off* your order! Visit ClassicIndustries.com, call us toll...

Classic Industries wants to wish you a very happy Thanksgiving with a special offer! Go to ClassicIndustries.com, or call us toll free and get free ground shipping* on the parts and accessories you need to jumpstart your holidays! Hurry! This limited-time offer Ends November 28, 2013, at...

Hi Everyone! I hope everybody has a great weekend! We are having another big sale! Go to ClassicIndustries.com, call us toll free, or visit our retail showroom and get up to 20% off* the parts you need! If you decide to phone your order in, make sure to give the representative the...

Hi Everyone! Just giving you all a “heads up” that we have another big sale beginning tomorrow! Go to ClassicIndustries.com, call us toll free, or visit our retail showroom and get up to 20% off* the parts you need to keep on cruising! Hurry! This limited-time offer Ends October 1...

Hi Everyone! What kind of project do you have going on right now? Big or small? Classic Industries is currently running another big sale! Go to ClassicIndustries.com, call us toll free, or visit our retail showroom and get up to 20% off* the parts you need to keep on cruising...