bad business choice by classic industries

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mikess68

mikess68

Well-Known Member
Joined
Mar 27, 2009
Messages
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Location
Portland, TN
just got done ordering a lot of stuff for the dart. one item, spark plug wires with the black wires, orange boots. they came today with black wires and black boots. i called for return and they said restock fee, then after argument, said ok no restock fee. (reminder their error) ok so how about a return shipping label. "thats your problem" "we don't do that". i said your pic did not match the item and they said "it don't have to, on our website, (somewhere) we said photos and description may be different". Thats a load and everyone reading this knows it is.
So let the buyer beware. they were rude and then ended with "have a nice day". So i told them to kiss my butt (those words). thats bad customer service, bad business decisions, and i wish i had know that sooner, but at least some else will get the rest of my business. what little bit it is. Makes me feel better! Classic Industries, try to sell restoration parts and say the description and picture might be different!. it don't work that way. invoice number 13770685 just to prove its legit complaint, in case you might read this accidentally.
 
My biggest complaint with them is their "coming soon" on parts. I have been waiting on a part that has said "coming soon" for at least 2 years now.
Year one would be ok if their website wasn't such a mess. Seriously, try searching for anything on their website.
I miss some of the small vendors I used to order from back in the day. Hardens was one of the good ones. Nice family run business and their prices were great.
 
How long were you on hold before you got a real person to talk to? I tried Tuesday. On hold for 45 minutes between the two phone numbers.
 
Pretty pitiful and everyone uses the "COVID" excuses just so they can offer shitty service and drag their feet.
 
I have had better luck with Year One. They have been pretty good to deal with.
 
j par said:
I always use Summit if possible..
Click to expand...
I like Summit Racing, my cat does too.

00606E48-8F39-437C-BD1D-164A01A07770.jpeg
 
they are high priced/low service and i don't need them. i did use their book they sent for my camaro and dart to mask off the exhaust tips when undercoating etc. sometimes when you need just a little.

i now use the company "anybody else or not at all" inc.
 
I swore off them 15 yrs ago but I did order a trunk divider last week, price was like everyones as it is an REM item. It did get shipped cheap I admit and that amazed me really!!! Their shipping is usually stick it to ya you know where!
 
This is why we need to cultivate these companies for if they fail then where do we get parts. I would write a letter to the CEO and explain the problems. The corrections generally come from the top. Again we want companies to make parts and they want to sell parts.
 
like that kind of thinking, but it don't work with them. i tried to go up and ended up with Thats our policy, have a nice day. id rather they said "lets go brandon"
 
mikess68 said:
just got done ordering a lot of stuff for the dart. one item, spark plug wires with the black wires, orange boots. they came today with black wires and black boots. i called for return and they said restock fee, then after argument, said ok no restock fee. (reminder their error) ok so how about a return shipping label. "thats your problem" "we don't do that". i said your pic did not match the item and they said "it don't have to, on our website, (somewhere) we said photos and description may be different". Thats a load and everyone reading this knows it is.
So let the buyer beware. they were rude and then ended with "have a nice day". So i told them to kiss my butt (those words). thats bad customer service, bad business decisions, and i wish i had know that sooner, but at least some else will get the rest of my business. what little bit it is. Makes me feel better! Classic Industries, try to sell restoration parts and say the description and picture might be different!. it don't work that way. invoice number 13770685 just to prove its legit complaint, in case you might read this accidentally.
Click to expand...

Hello Mike & FABO members,

Looks like we have some catching up to do….

Concerning Mikess68 original post, we reviewed the phone calls and attempted to call Mike to clear things up and make things right (this was in June). In the end, we gave Mike a full refund for the product, original shipping, and a credit for more than the cost of return shipping. Mike, if this is news to you, please send me a message or give me a call and so we can get on the same page.

As for the spark plug wires, we have updated the photo so anyone shopping can see exactly what they’re getting. There are cases where the product may not match the photo, but we do our best to keep the photos 100% accurate to the actual products we sell. Manufacturers change things without letting us know and sometimes components can change… If we know there are differences, we do our best disclose that in our product descriptions (i.e. “Photo for illustrative purposes, actual product may vary.”)

The phone agents you spoke with received coaching about their missteps so they don’t misinform customers in the future. Thank you for bringing this issue to our attention.

If you or anyone else here ever runs into an issue, I invite you to send me a direct message so I can look into the situation and address it quickly and directly.

Gabe Flores
Brand Manager
 
RustyRatRod said:
Pretty pitiful and everyone uses the "COVID" excuses just so they can offer shitty service and drag their feet.
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We're not using "COVID" as an excuse. The reality is that good help has always been hard to find, and that's never been more true than right now, especially in California. We are very aggressively recruiting, training, and implementing new resources to raise our customer service level and improve customer satisfaction. And I can honestly say that the changes we've made so far are improving things. But we know that the challenges we face as a business aren't going to be solved overnight... So we continue to work.

We know you all have options out there, we know we're not the only game in town. That's why we listen and respond. And that's why I continue to invite forum members to reach out to me directly so I can make sure things are handled swiftly and properly.
 
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JMO, but I think post #17 & 18 are great responses from the vendor.
I haven't had any problems with anything purchased from Classic Industries.
I'm in SoCal not too far from their location so I always purchase and pickup in person so I can inspect my purchases before leaving their store.
 
ClassicIndustries3 said:
Hello Mike & FABO members,

Looks like we have some catching up to do….

Concerning Mikess68 original post, we reviewed the phone calls and attempted to call Mike to clear things up and make things right (this was in June). In the end, we gave Mike a full refund for the product, original shipping, and a credit for more than the cost of return shipping. Mike, if this is news to you, please send me a message or give me a call and so we can get on the same page.

As for the spark plug wires, we have updated the photo so anyone shopping can see exactly what they’re getting. There are cases where the product may not match the photo, but we do our best to keep the photos 100% accurate to the actual products we sell. Manufacturers change things without letting us know and sometimes components can change… If we know there are differences, we do our best disclose that in our product descriptions (i.e. “Photo for illustrative purposes, actual product may vary.”)

The phone agents you spoke with received coaching about their missteps so they don’t misinform customers in the future. Thank you for bringing this issue to our attention.

If you or anyone else here ever runs into an issue, I invite you to send me a direct message so I can look into the situation and address it quickly and directly.

Gabe Flores
Brand Manager
Click to expand...
Thank you for acknowledging and rectifying this problem. I for one have had pretty good success with your company and will continue to use them when appropriate. Thank you. Brian
 
ClassicIndustries3 said:
We're not using "COVID" as an excuse. The reality is that good help has always been hard to find, and that's never been more true than right now, especially in California. We are very aggressively recruiting, training, and implementing new resources to raise our customer level and improve customer satisfaction. And I can honestly say that the changes we've made so far are improving things. But we know that the challenges we face as a business aren't going to be solved overnight... So we continue to work.

We know you all have options out there, we know we're not the only game in town. That's why we listen and respond. And that's why I continue to invite forum members to reach out to me directly so I can make sure things are handled swiftly and properly.
Click to expand...

Do you have a 1967 A body steering wheel available yet? Valiant horn button?
 
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