Classic Industries

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nodemon

nodemon

FABO Gold Member
FABO Gold Member
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Has anyone here ordered a headliner from Classic..? Specifically the ABS, tier grain vinyl..
I recently have and first received the sail panels, which were more of a clothy, foam backed material.. I called and they said that's the way it is...not really a vinyl type material.. I was confused, but said ok...however, one of the two were defective so they sent me out a new pair and said pick out the best two of the four..??? So I receive the new set and they're a COMPLETELY different material...more in line with a "vinyl" type material..and again, one of those two are defective...at least defective to me.
Now, I just got my headliner and it's the same as the first set of panels, a cloth, foam backed material... Just fed up and confused... Nothing but issues with this company... Nobody there can give me a definitive answer..
So if anyone has an ABS, headliner from Classic, can you tell me what you ordered and what the material is like..? TIA..!
 
Legendary has a more premium quality...OEM style....and they are proud of their products $$
 
Try emailing Brian Smith
[email protected]

He's been very quick to assist me with questions on parts availability but he may know the answers to some of your questions as well.
 
Classic sells junk. I just bought a washer bottle from them and the mounting tabs were way off. I’ve never liked their customer service or quality. It’s a last resort place.
 
go-fish said:
Classic sells junk. I just bought a washer bottle from them and the mounting tabs were way off. I’ve never liked their customer service or quality. It’s a last resort place.
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Yes, their customer service sucks..! Arrogant, rude and could give a **** less that you're spending your money(and usually a lot cause prices are crazy) with them... It's almost like, yeah, we screw up and don't care..go somewhere else attitude.. Not all, but most I've dealt with there are bad.. Even had one guy, I guess working from home, had his f'ing pet bird making loud *** bird noise throughout the whole call... I wanted to reach through the phone, grab his pet bird and beat him with it..!
 
I've said it over and over and over and over again and no one listens. @RPM440+6 is the go to guy for all things interior. He's very helpful and knowledgeable. Plus he's a fellow member. I tagged him so maybe he'll chime in.
 
I just read a recent thread on some classic garbage. It was interior stuff, either dash pad or sail panels.
 
If we're talking about say a 68 Barracuda dash bezel.....who actually manufactures these? Are there multiple manufactures or just one and everyone resells it?
 
ESP47 said:
If we're talking about say a 68 Barracuda dash bezel.....who actually manufactures these? Are there multiple manufactures or just one and everyone resells it?
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More than likely, there's probably only one manufacture for this and many items.

4spdragtop said:
Could have been lol. I ordered stuff from them with no issues, but they are strictly a reseller.
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You are correct, we stock and resell products made by other manufacturers. People tend to blame us if they don't like the quality or fitment of an item, not realizing that we didn't make it and there's probably only one source for that product.
 
I agree, but by being a reseller you take the good with the bad. That's part of the game. In my opinion retailers should be doing a quality control. Theres a lot of this stuff made overseas. I think we all know how the QC is handled there. By Classic industries doing a QC as well, you now have doubled QC and hopefully catch the issue before it hits the Consumer and becomes a bigger problem.
My 0.02
Steve
ClassicIndustries3 said:
More than likely, there's probably only one manufacture for this and many items.


You are correct, we stock and resell products made by other manufacturers. People tend to blame us if they don't like the quality or fitment of an item, not realizing that we didn't make it and there's probably only one source for that product.
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It's all built in Chinese factories and the type of matrrial used is dependant on what kind of animal passed by the factorg that day .... cat,dog, horse...
Or maybe an employee ran across an old abandoned couch on the way to work . LOL
 
4spdragtop said:
I agree, but by being a reseller you take the good with the bad. That's part of the game. In my opinion retailers should be doing a quality control. Theres a lot of this stuff made overseas. I think we all know how the QC is handled there. By Classic industries doing a QC as well, you now have doubled QC and hopefully catch the issue before it hits the Consumer and becomes a bigger problem.
My 0.02
Steve
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What you're saying is absolutely true, and our quality control team checks and test fits parts daily. While we can't check every part that comes through our doors, we do thoroughly investigate a problem if it's brought to our attention.
 
nodemon said:
Yes, their customer service sucks..! Arrogant, rude and could give a **** less that you're spending your money(and usually a lot cause prices are crazy) with them... It's almost like, yeah, we screw up and don't care..go somewhere else attitude.. Not all, but most I've dealt with there are bad.. Even had one guy, I guess working from home, had his f'ing pet bird making loud *** bird noise throughout the whole call... I wanted to reach through the phone, grab his pet bird and beat him with it..!
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We're sorry to hear that you had a bad experience. We absolutely DO care about our customers and what they experience when they choose to buy their parts from us. We make every effort to hire and retain the best possible employees, especially in sales and service. With that said, we've had to let some not-so-great agents go in spite of our heightened need for employees right now. If you hadn't heard, operating a business in the current climate has been especially challenging recently.

Having said that, if anyone on this forum has a negative experience with us, you all have an open invitation to send me a direct message. I get notifications when someone sends a DM, and if there's something I can help you with, please feel free to reach out. We'd be happy to work with you to find a solution to whatever situation might arise.

Gabe Flores
Classic Industries
 
Thanks for posting Gabe, we all want every situation to be a win-win, but that's impossible. If you read thru some of the threads on here, you can see that there are some that arent the sharpest peanut in the turd, so take criticism with a grain of salt.
ClassicIndustries3 said:
We're sorry to hear that you had a bad experience. We absolutely DO care about our customers and what they experience when they choose to buy their parts from us. We make every effort to hire and retain the best possible employees, especially in sales and service. With that said, we've had to let some not-so-great agents go in spite of our heightened need for employees right now. If you hadn't heard, operating a business in the current climate has been especially challenging recently.

Having said that, if anyone on this forum has a negative experience with us, you all have an open invitation to send me a direct message. I get notifications when someone sends a DM, and if there's something I can help you with, please feel free to reach out. We'd be happy to work with you to find a solution to whatever situation might arise.

Gabe Flores
Classic Industries
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I think it’s pretty cool that classic is actually in this conversation that says a lot to me ,,,personally I’ve ordered quite a lot of **** from classic and I’ve always been happy,,,,,only thing is sometimes **** is b.o. and u r waiting ,,and waiting. And there’s no updates ,,I’ve had panels that I ordered and paid for over a year ago ,,still waiting,,,,,I hav to say classic would not take the money for the out of stock portion of my order and still did giv me a discount,,,,but I mean how many years can u wait for door panels,but all in all I like there style and products seem good quality to me ,,,like really good
 
4spdragtop said:
Thanks for posting Gabe, we all want every situation to be a win-win, but that's impossible. If you read thru some of the threads on here, you can see that there are some that arent the sharpest peanut in the turd, so take criticism with a grain of salt.
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Who exactly are you talking about..?
 
ClassicIndustries3 said:
We're sorry to hear that you had a bad experience. We absolutely DO care about our customers and what they experience when they choose to buy their parts from us. We make every effort to hire and retain the best possible employees, especially in sales and service. With that said, we've had to let some not-so-great agents go in spite of our heightened need for employees right now. If you hadn't heard, operating a business in the current climate has been especially challenging recently.

Having said that, if anyone on this forum has a negative experience with us, you all have an open invitation to send me a direct message. I get notifications when someone sends a DM, and if there's something I can help you with, please feel free to reach out. We'd be happy to work with you to find a solution to whatever situation might arise.

Gabe Flores
Classic Industries
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Gabe, do yall offer forum members here a discount? I need a couple of body patch panels that yall have for my 64 Valiant.
 
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