Borgeson is very good with warranty. With my 6 years of selling them, the return rate is extremely low. Definitely within reason. I don't know to many companies that are going to send another product, sight unseen of the defective product and not ask for a second payment. I've done it and refunded upon receipt/confirmation all was proper. Almost every time I receive something even for an exchange, its not saleable. Box torn, missing parts, dirty, chipped, etc. Business have to protect themselves and serve the customer at the same time.