abodyjoe
Well-Known Member
P-S-T directions
so it isn't exactly like the service manual then.. interesting.
P-S-T directions
I'm thinking this is a question for someone in engineering, not James from PST Marketing
Just sayin
:burnout:
James... You're right, I don't know your qualifications.
What I do expect is you know your product
I have about $500 invested in front end parts including the PST rebuild kit
I'm a shade tree mechanic like most on FABO
Common sense would say cup in
:burnout:
P-S-T directions
I apologize if you feel that our Customer Service Department did not handle your issue in a satisfactory manner. But unfortunatley on all warranty claims warrant a copy of the invoice for Proof of Purchase. Unfortunately our paper records only go back 5 years and the Rep was unable to look your order up in the computer with the shipping zip code that you provided. If you can find your invoice please scan and send a copy to me and I will be more than happy to send you out a replacement bushing. As for the way that you were treated by the rep. I will be pulling the phone conversation as they are all recorded and look into that matter seperately. If you have any questions or concerns please feel to call me or PM me.
Thanks
James From
PST Marketing Supervisor
1-800-247-2288
Ext 316
Blasting them online just wastes more of your time. Just move on already..I talked with someone at PST. Since they are unable to find the sales record in their computer system, they are unable to warranty any items.
I was OK with that, until I asked the customer service Rep if could take additional photographs of the components for verification and email him...the response was "What would be stopping you from taking pictures of a friends car and claiming that its yours? If we did that we'd be sending out hundreds of boxes a day for false warranty claims. They're only 20 bucks man, just buy another set."
I was too taken back to respond, I was thinking to myself he must be an idiot because I (like most people) don't have time to go thru all that hassle for a set of 20 dollar bushings and now I've spent so much time on the phone and not working that I might has well of bought another pair.
He told me that unless I have the original receipt, there is nothing that they will do. Thats somewhat understandable, but the rep made a BAD judgment call because now I'm going to blast them on every forum I can find.
Can you please tell me what failed ? Your post does not explain the problem that you are having? Also your picture does not show the suspension or tell me what is going on?
a very similar design was used by Ford in their compact/ midsize of the 1960's like the Falcon, Fairlane and the mustang as they used a single lower bushing.
I
Please feel free to pm me with your order details and I will be happy to work with you on any issues that you may have with our product.
Thanks
James From
PST Marketing
Oof...Energy Suspension/Prothane strut rod bushings are red......First off none of our polygraphite bushings that we sell are red. The compound that we make is only available in black. We have never offered red.
I talked with someone at PST. Since they are unable to find the sales record in their computer system, they are unable to warranty any items.
I was OK with that, until I asked the customer service Rep if could take additional photographs of the components for verification and email him...the response was "What would be stopping you from taking pictures of a friends car and claiming that its yours? If we did that we'd be sending out hundreds of boxes a day for false warranty claims. They're only 20 bucks man, just buy another set."
I was too taken back to respond, I was thinking to myself he must be an idiot because I (like most people) don't have time to go thru all that hassle for a set of 20 dollar bushings and now I've spent so much time on the phone and not working that I might has well of bought another pair.
He told me that unless I have the original receipt, there is nothing that they will do. Thats somewhat understandable, but the rep made a BAD judgment call because now I'm going to blast them on every forum I can find.