Good morning, I am the seller.
This ebay member sent me a message right out of the gate demanding money back before he ever returned the damaged product, something I've never done in 35 years in the business. It was an adversarial message and the first of 3 now. I explained that I'd refund his full purchase price upon his return of the gauge including his return postage. But he wanted no part of my offer and continued his nasty messages and threats. I have 100% feedback with 1500 transactions and certainly have no interest in screwing anyone out of anything. His threat of leaving me negative feedback knocking me down to 97% is the latest message, prior to his forwarding me this link of him slamming me on this forum. As an administrator and moderator on a forum of 15000 members myself I'm no stranger to this tactic by people attempting to extort money from businesses.
The gauge he received is obviously used and somehow got through our system without being detected. **** happens. I've offered to refund him 100% + his return postage upon the product's return. Not much more a merchant can offer. I'm certainly not going to refund anything before I get the product back (no merchant does this). If you call your local clothing store and claim by phone the Levis you just bought are torn, they'll tell you to return them for an exchange or refund. They don't just give you money back sight unseen based on your phone call.
In closing. my offer stands, an ebay case is now open, and as soon as the defective gauge is returned he'll get refunded (the exact message I sent him after his first message to me). For him to come on a forum such as this with intent solely to damage my business, and continue to threaten me with negative feedback and so on is 100 % out of line.
Mike G
Rex Marine Corporation
714 W Cienega Ave Suite A
San Dimas, CA 91773
909-592-1000
You see I am not hiding, no reason to.
